Kinyo Privacy Policy
Effective Date: 28 May, 2026
Kinyo values your privacy and is committed to protecting your personal information. This Privacy Policy explains how Kinyo collects, uses, stores, and processes information when you access or use Kinyo’s marketplace, websites, ordering systems, delivery services, and related platform services. By using Kinyo, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Kinyo may collect the following types of information:
Customer Information
- Name
- Phone number
- Email address
- Delivery address
- Order history
- Transaction-related information
- GPS or location information during the order and delivery processes
Usage and Analytics Information
Kinyo may collect limited usage and analytics-related information to understand platform performance, customer interactions, operational issues, and overall service improvement.
This may include:
- usage analytics,
- interaction patterns,
- session-related analytics,
- and aggregated performance insights.
Kinyo does not intentionally collect unnecessary technical or device-related information beyond what is reasonably required for platform operations, analytics, and security purposes.
Payment Information
Payments are processed through secure third-party payment providers. Kinyo may receive payment confirmations, transaction status information, and limited payment-related details necessary for operational and support purposes. Kinyo does not directly store complete payment card information.
2. How We Use Information
Kinyo may use collected information to:
- process and manage orders,
- coordinate deliveries,
- communicate with customers,
- provide customer support,
- maintain operational records,
- detect fraud or misuse,
- improve platform performance,
- analyze platform usage,
- and improve overall customer and restaurant experience.
3. Location Data
Kinyo may collect and use GPS or location-related information during active order and delivery processes.
Location information may be used for:
- delivery coordination,
- order tracking,
- rider navigation,
- fraud prevention,
- operational monitoring,
- and customer support purposes.
Location tracking may occur only during relevant delivery-related activities.
4. Cookies and Analytics
Kinyo may use:
- cookies,
- session tracking technologies,
- analytics tools,
- advertising tools,
- and third-party performance monitoring services.
These technologies may be used to:
- understand user behavior,
- improve platform functionality,
- measure marketing performance,
- personalize user experience,
- and maintain operational security.
Kinyo may use tools such as:
- Google Analytics,
- Meta Pixel,
- and other analytics or advertising technologies.
Restaurant storefronts or stores powered by Kinyo may also use analytics or tracking technologies. Users may disable cookies through their browser settings, although certain platform features may not function properly as a result.
5. Marketing Communications
Kinyo may send:
- promotional emails,
- offers,
- service announcements,
- SMS notifications,
- restaurant promotions,
- and platform-related updates.
Users may opt out of promotional communications where such options are provided. Kinyo will make reasonable efforts to avoid excessive or unnecessary promotional communications. Operational or transactional communications related to orders or deliveries may still be sent where necessary.
6. Information Sharing
Kinyo does not sell personally identifiable customer information to third parties. Information may be shared only where reasonably necessary for platform operations, including with:
- restaurants fulfilling orders,
- delivery riders or delivery providers,
- payment service providers,
- analytics or infrastructure providers,
- or legal and regulatory authorities, where required by law.
Delivery-related personnel may receive customer information necessary for completing deliveries, including:
- customer name,
- phone number,
- address,
- and order-related delivery information.
Kinyo may send restaurant-related promotions or offers to customers through the Kinyo platform without directly sharing customer contact information with restaurants for independent marketing purposes.
7. Data Retention and Deletion Requests
Kinyo may retain information, records, and order history for as long as reasonably necessary for:
- operational purposes,
- legal compliance,
- fraud prevention,
- dispute handling,
- analytics,
- and business continuity.
Users may request deletion of their personal information by contacting contact@kinyoapp.com. Requests may be reviewed and processed in accordance with applicable legal, operational, and security requirements.
8. Data Correction
Users may request correction of inaccurate personal information where reasonably applicable. Verification may be required before correction requests are processed.
9. Security
Kinyo uses reasonable technical, operational, and organizational safeguards intended to protect information from unauthorized access, misuse, loss, or disclosure. However, no platform, system, or internet transmission method can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their own devices and communications where applicable.
10. Third-Party Services
Kinyo may integrate with or rely on third-party services, including:
- payment gateways,
- analytics providers,
- communication providers,
- cloud infrastructure,
- and operational service providers.
Use of such third-party services may also be governed by their respective privacy policies and terms.
11. Policy Updates
Kinyo may update this Privacy Policy from time to time. Where material changes are made, Kinyo may notify users through:
- email,
- platform notices,
- app notifications,
- or other reasonable communication methods.
Continued use of Kinyo after updates constitutes acceptance of the revised Privacy Policy.
12. Contact
For privacy-related questions or requests:
Email: contact@kinyoapp.com